VineOh! FAQ
Vine Oh! 101
VineOh! is a 5x a year, seasonal subscription box filled with 5-6 full-sized beauty, self-care and lifestyle products from trending brands and boutiques plus 2 bottles of wine (your choice of: Reds, Whites, Mixed, Sweet or Cocktails).
Every box has a minimum value of $150, with most averaging around $200. VineOh! is a family owned and operated business, with boxes curated by women, for women.
VineOh! is one of the first subscription boxes to include wine and fun surprises for women on a seasonal basis. Each seasonal box includes 2 bottles of wine (you pick: Reds, Whites, Mixed, Sweet or Cocktails), plus 5-6 full-sized items that are fun, rejuvenating and delicious. Every box will have a retail value of $150 or more! It’s a special treat 5x a year. Oh! Fun!
It’s Oh! so simple to sign up for VineOh! Just click on the “OH! Subscribe NOW” button found throughout vineoh.com. Then, follow these three easy steps …
1. Choose your plan: Choose one box at a time or pre-pay for the annual plan to get 5 boxes at a discounted rate.
2. Choose your wine: Choose Reds, Whites, Mixed, Sweet or Cocktails. Ready-to-Drink cocktails are available in Spring and Summer. Don’t worry, you can easily change this choice in your subscriber account.
3. Sip back, relax & repeat: It’s all about you 5 times a year.
You can sign up seasonally (you’ll be charged each season before your shipment occurs) for $64.99/box, delivered 5x per year. Or, you can sign up for the annual subscription and receive all 5 seasonal boxes for only $299.99, saving you $24!
From time to time, introductory offers may be available for new subscriptions. One introductory offer may be used per new seasonal subscription sign-up. Subscription pricing is subject to change.
Annual payment plans automatically renew at the end of a 12 month cycle and, unless you cancel prior to the renewal processing date, you will be charged for the next annual membership term up to 3 weeks before the then-current box is shipped. Term is for 12 months or 5 boxes.
Oh! Yes! We’d love for you to share VineOh! and, when you do, you’ll get a $10 OhDough credit in your account when a referred friend makes a purchase. Plus, they’ll get a $10 OhDough credit too! Just click on Refer a Friend in your subscriber account and enter your email and name to get started. You can then share your unique referral code via email, Facebook or Twitter. Limit of 3 referral credits per quarter.
VineOh! has 5 seasonal boxes – Winter, Spring, Summer, Fall, and Holiday. We will pre-sell each season’s box for approximately 4 to 6 weeks prior to each season shipping date. If you sign up during a presell timeframe, your first box will ship as according to this table. If you sign up after the ship date, you will get the seasonal box that is currently shipping unless sold out, in which case your first box will be the upcoming season. Your order confirmation will note which box will be the 1st box in your subscription
Add-ons are additional products that you can get shipped for FREE with your box each season. Get some of our most LOVED products from past boxes, as well as other amazing finds and wines for up to 90% off. Add-ons are limited in quantity and first come, first serve.
Add-ons are only available to VineOh! subscribers. Subscribers will get an email and/or text message when the add-on store opens each season. Log-in to your account to add items to your upcoming box and they will all ship together for FREE!
VineOh! subscribers will receive an email during seasonal box processing indicating that add-ons are available for purchase. Those add-ons will ship FREE with their next seasonal box.
Add-ons are only available to VineOh! subscribers. Subscribers will get an email and/or text message when the add-on store opens each season. Log-in to your account to add items to your upcoming box and they will all ship together for FREE!
Vine Oh! subscription boxes will ship 5x a year - one each season. The Winter box ships before Valentine's Day, the Spring box ships before Mother's Day, the Summer box ships before July 4th, the Fall box ships in early September and the Holiday box ships before Thanksgiving.
Oh Wine!
You can choose to receive Reds, Whites, Mixed, Sweet or Cocktails for your seasonal boxes. We will include 2 bottles of premium, globally sourced wines in every box. You can change your selection at any time by logging in to your subscriber account. You can also contact our award winning customer service team at (844) 795-3828.
Oh! Yes! You can visit our Wine Shop anytime. You can mix and match any varietals, and if you order 6 or more bottles, you will receive 20% off every bottle plus receive FREE shipping!
Oh! Membership & Account Information
Yes! If you want to share your subscription with a special person, you can redirect your next box to another address. But, be sure to switch it back if you want the next box to come back to you. To update the address, log into your VineOh! account and select Address Book.
Remember, regardless of where you have your box shipped, someone who is 21+ years of age must sign for it.
To update your information, simply log into your VineOh! account. Here you can update your profile in the Information section; update or change shipping or billing address in the Address Book; update your payment information in the Credit Cards section; or view your transaction history in Previous Boxes (with Splash acquiring VineOh!, you will be able to see your boxes starting from January 2024). Be sure to keep your account updated so you don’t miss out on the next seasonal box!
You can choose to receive Reds, Whites, Mixed, Sweet or Cocktails for your seasonal boxes. We will include 2 bottles of premium, globally-sourced wines in every box. You can change your selection at any time by logging in to your subscriber account. You can also contact our award winning customer service team who would be happy to help.
Taxes will be charged as required by state and local laws.
To change your order, please contact customer service at (844) 795-3828 or email us at customerservice@vineoh.com.
We hope you won’t want to cancel and if you are unhappy for any reason, please reach out to our amazing customer service team (we are the most and highest rated in our industry on TrustPilot), and we will do anything we can to make it right. If you do decide to leave us, you can cancel by contacting customer service at (844) 795-3828, or by emailing us at customerservice@vineoh.com. If an order has processed, the cancellation will go into effect before the next seasonal box. All new seasonal subscriptions require 2-fully paid boxes minimum before a cancellation can go into effect.
Of course! You can have multiple subscriptions. However, only one address can be entered per transaction. Simply sign up each subscription separately.
Earning OhDough! Points is easy! You can earn 1 point for every dollar you spend in our add-on store.
You can also earn points by referring friends! Give your friends $10 off their first box and you earn $10 (100 points) for each successful referral. OhDough! Points expired if not used within 1 year..
When you are ready to redeem your OhDough! Points, visit the OhDough! orange widget bar at the bottom of our website. Login in, and click redeem on the amount you would like. You will then get a one-time use discount code to use on your purchase. Please note, if you click redeem you will no longer be able to access to discount code through the widget, but don't worry - it does get emailed to you. Points can be redeem points in multiples of 100 ($10).
Oh! Shipping & Returns
All our seasonal and annual boxes ship for free via standard ground service. Any items added during your add-on window, will also ship for free with your box.
If you shop in our wine shop, which is always available, the cost is $14.95 for 1-3 bottles and $19.95 for 4-5 bottles. Your wine order will ship for free at 6+ bottles, plus you will receive an automatic 20% discount when you order 6 or more bottles.
Seasonal boxes from VineOh! and wines are shipped via UPS or FedEx Ground but you can chose expedited shipping for an additional fee if you need your box or wine from VineOh! for a special occasion.
We currently ship to ALL states within the United States EXCEPT the following states: AK, AR, HI, MI, MS, UT and WV.
Yes, unfortunately, there are a few states where we cannot currently ship wine or seasonal boxes. The states we are not able to ship to include: Alaska, Arkansas, Hawaii, Michigan, Mississippi, West Virginia or Utah. We also do not ship to any country outside the United States at this time.
Yes. An adult signature is required by law on all orders. If you are able, shipping to your work place and/or business might be an easier way to ensure the package gets delivered and can be signed for during business hours.
We are able to offer SMS text messaging for shipping notifications. This can be a great tool to ensure someone will be home when the package is set to arrive. Simply opt-in to receive SMS text messages when you set up your account. Or, you can edit your profile in My Account if you choose to do so after the initial sign-up.
No, due to federal and state laws, the shipping carrier cannot leave packages containing alcohol due to the adult signature required at delivery.
Beginning January 3, 2023, a standard fee of $3.99 will be added to every order placed on VineOh.com. This fee covers a portion of what VineOh! is charged by UPS to deliver packages requiring an adult signature, which are mandated by direct to consumer (DTC) state shipping laws.
You will receive a confirmation email with your tracking number or you can sign up for text messages to receive updates on your order.
We make every effort to use industry leading packaging to protect your box and wines, if a bottle does break, please contact customer service at customerservice@vineoh.com or give us a call at (844) 795-3828 and we'll make things right!
We certainly hope this doesn't happen, but if it does, please contact customer service at customerservice@vineoh.com or give us a call at (844) 795-3828 and we will do our best to make things right!
No, we are not able to ship to P.O. Boxes due to the signature required at delivery.
Currently we only ship within the contiguous United States. We do not ship to Alaska, Hawaii, Puerto Rico, or any country outside the United States. For a list of states we do ship to, please click here.
We hope you love your box from VineOh! but if you are not satisfied with your subscription or wine purchase, please contact our customer service at (844) 795-3828 and we would love to help you.
Our seasonal box schedule ensures you receive your goodies right on time!
The Winter/pre-Valentine’s Box is processed in the 2nd-3rd week of January, shipping out in the 1st week of February.
For the Spring/pre-Mother’s Day Box, expect processing in the 2nd-3rd week of April and shipping in the 1st week of May.
Our Summer Box/pre-4th of July Box is processed in the 1st-2nd week of June and shipped out in the 4th week of June.
The Fall Box is processed in the 2nd week of August and shipped in the 1st week of September
The Holiday Box is processed in the 2nd week of October and shipped in the 1st week of November.
Oh! Billing
We accept all major credit cards. Visa, MasterCard, Discover & American Express.
Currently PayPal is not available, but we are working to add it soon.
For all seasonal subscriptions, your card will be charged for the first box at the time you place the order. For each subsequent season, your card will be charged when the next box processes, which is 7-10 days before shipping. For gifting or annual subscriptions, your card will be charged the full amount at the time you place the order.
Oh! Gift it
Absolutely! It’s the perfect gift to send to any woman in your life, whether colleague, friend, sister, wife or mom, you can’t go wrong with VineOh!. You can set up an account and gift a single seasonal box or an annual subscription or add an additional gift box to your existing account.
Yes! We have eGift cards ranging from $25-$250. This is an electronic gift card that will be emailed to the recipient with a note from you. E-gift cards can be redeemed at the wine shop, for an annual subscription, or when gifting a one-time box from VineOh!.
VineOh! offers corporate wine & VineOh! box gifting services and volume discounts. For all custom gift inquiries, please contact customerservice@vineoh.com
Oh! Contact Us
Get in touch with us at (844) 795-3828 OR email us at customerservice@vineoh.com OR log-in to your VineOh! account and click on the “chat now” button (if active).
Please email our brand managers, Courtney and Jessica, at customerservice@vineoh.com.
Please contact Jessica or Courtney at customerservice@vineoh.com for all PR or media inquiries.